How to get started
Visit our website and log in to your account using your credentials.
Access your order history, where you will find a list of your previous orders.
Please Note:
If your order has already been shipped or delivered to you, please refer to our Returns Policy for information on how to initiate a return.
We recommend reviewing our Returns Policy for further details regarding returning products after cancellation.
We appreciate your understanding and cooperation in this matter. Should you have any questions or require further assistance regarding order cancellations, please don't hesitate to contact our customer service team.
Select the Order for Cancellation
Locate the specific order you wish to cancel from your order history.
Click on the order to view its details and proceed with the cancellation.
Initiate Order Cancellation
Within the order details page, you will find a "Cancel" button. Click on this button to initiate the cancellation process for the selected order.
Confirmation Email
On the next business day, you will receive an email confirmation from our dedicated customer service team, verifying the cancellation of your order. This email will serve as confirmation that your cancellation request has been successfully processed.
Refund Process
Once your order cancellation is confirmed, we will promptly arrange a full refund to your original payment account. The refund will be processed as soon as possible, and you will receive the funds in accordance with your bank or payment provider's processing timeline. Alternatively, if you prefer to cancel your order through other means, you can contact us directly via email or online message, and our customer service team will assist you promptly.